1. Nature of Relationship

Pulss operates as a technology intermediary platform that connects retail pharmacies and grocery stores with end consumers through its digital marketplace. Pulss is not a pharmacy, distributor, wholesaler, or retailer of any products.

• The Store is an independent business entity and not an employee, agent, or franchise of Pulss.
• Pulss merely facilitates order discovery, digital payments, and logistics coordination.
• All products listed, stored, and sold are the sole property and responsibility of the Store.
• Pulss does not take ownership or possession of any inventory at any point.

2. Pharmacy Obligations

If the Store operates as a Pharmacy, the following obligations apply:

• Schedule X drugs are strictly banned from listing or sale on the platform.
• Schedule H and H1 drugs may only be dispensed upon receipt of a valid prescription (Rx) uploaded by the customer and verified by the Store's licensed pharmacist.
• A qualified, registered pharmacist must supervise all dispensing operations during operational hours.
• The Store must maintain a valid Drug License at all times. Any lapse, suspension, or revocation must be immediately reported to Pulss.
• The Store must comply with the Drugs and Cosmetics Act, 1940 and all applicable rules and regulations.
• All prescriptions processed must be retained for a minimum period as mandated by law.

3. Grocery Obligations

If the Store operates as a Grocery Store, the following obligations apply:

• A valid FSSAI License must be maintained at all times.
• All food products must comply with the Food Safety and Standards Act, 2006 and FSSAI regulations.
• Products must be stored under appropriate conditions (temperature, hygiene) as required by their nature.
• Products must not be sold beyond their expiry date or "best before" date.
• Accurate labelling with MRP, manufacturing date, expiry date, and ingredient list is mandatory.

4. Prohibited Activities

The Store shall NOT engage in the following activities on the Platform:

• Sale or listing of Schedule X controlled substances
• Sale of narcotic or psychotropic substances
• Sale of expired, counterfeit, or adulterated products
• Sale of products without proper regulatory approvals or licenses
• Manipulation of prices, fake reviews, or misleading product descriptions
• Use of the platform for any unlawful purpose or activity
• Sharing customer data with third parties without consent
• Operating without a valid license or with an expired license

5. Liability & Indemnification

Pulss shall not be liable for:

• The quality, safety, efficacy, legality, or fitness of any product sold by the Store.
• Any adverse health effects, injuries, or damages arising from products dispensed or sold by the Store.
• Any regulatory violations, fines, or penalties incurred by the Store.
• Any disputes between the Store and its customers, suppliers, or employees.

The Store agrees to indemnify, defend, and hold harmless Pulss, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from the Store's use of the Platform, breach of this Agreement, or violation of applicable laws.

6. Data Protection & Privacy

• All data collected and processed through the Platform is stored on servers located in India.
• Pulss complies with the Digital Personal Data Protection Act (DPDPA), 2023 and all applicable data protection regulations.
• The Store shall not misuse, share, or exploit customer personal data obtained through the Platform for any purpose other than order fulfilment.
• The Store must implement reasonable security practices to protect any customer data in their possession.

7. Payments and Settlement

Where the Store enables UPI payments, the customer's money is transferred directly from the customer's bank account into the Store's own bank account, using the Store's own UPI ID.

• The Platform does not collect, receive, hold, pool, route or settle the Store's sale proceeds at any time.
• The Platform does not operate an escrow or nodal account and is not a payment aggregator, payment gateway or payment system operator in respect of the Store's sales.
• The Store is responsible for the accuracy of the UPI ID it configures. The Platform is not liable for funds misdirected because an incorrect UPI ID was entered.
• Where a customer records a payment reference (UTR), the Platform records that claim only. It does not mark an order paid. Only the Store can see its own bank account, and the Store alone must verify that funds have actually been received before confirming payment and dispatching goods.
• Refunds and payment disputes arising from the Store's sales are settled by the Store directly with its customer.

8. Credit Book (Khata)

Some Stores keep a running credit account for regular customers. Where the Store uses this facility:

• The credit relationship is solely between the Store and its customer. Whether to extend credit, to whom, on what limit and on what terms is entirely the Store's own commercial decision, made in its own name and at its own risk.
• The Platform provides only a digital ledger that replaces the Store's paper credit book. It does not lend money, extend credit, charge or receive interest, guarantee, purchase or securitise any receivable, or undertake recovery of any amount.
• The Platform is not a lender, a non-banking financial company, a lending service provider or a digital lending platform, and is not a party to any credit arrangement between the Store and its customer.
• Entries, balances and their accuracy are the Store's records and the Store's responsibility.
• The Store shall comply with all law applicable to the credit it extends, including any State law on money lending, interest and recovery practices, and shall not send any communication that is abusive, coercive, threatening, or that discloses a customer's indebtedness to a third party.
• The Store shall indemnify the Platform against any claim, penalty or proceeding arising from credit it has extended or the manner of its recovery.

9. Medication Reminders and Health Data

Where the Store enables medication reminders, the Platform stores the medicines, dosages and timings entered by or for a patient. The Store acknowledges this is personal data concerning health and must be treated with heightened care.

• As Data Fiduciary, the Store is responsible for obtaining valid, informed and specific consent from each patient before enrolling them, for giving the notice required under the DPDPA, and for honouring any withdrawal of consent.
• The reminder facility is a convenience only. It is not a medical device. It does not check drug interactions, contraindications, allergies or dosage appropriateness, and must never be presented to a patient as a clinical or safety service.
• Reminder delivery depends on the patient's device, connectivity and notification settings. Delivery is not guaranteed, and the Platform is not liable for a missed, delayed or duplicated reminder or for any clinical consequence.
• Reminder and prescription data shall be used only to serve the patient, and never for profiling, sale, or disclosure to any pharmaceutical company, insurer, employer or data broker.

10. Delivery and Proof of Delivery

• Delivery is the Store's responsibility, including the persons it engages, their conduct, and compliance with any law on transport and storage of goods, including cold-chain requirements.
• Delivery personnel engaged by the Store are not employees, agents or contractors of the Platform, which has no liability in respect of them.
• Where the Platform issues a delivery verification code, it is a record-keeping aid evidencing that the order reached the recipient. It is not a guarantee of identity, and the Store remains responsible for lawful delivery, including any prescription or age verification at handover.
• Cash collected on delivery is the Store's money, collected by the Store's personnel, at the Store's risk.

11. Termination

• Either party may terminate this Agreement by providing 30 days written notice.
• Pulss reserves the right to immediately terminate or suspend the Store's access to the Platform in case of:
  • Violation of any terms of this Agreement
  • Regulatory non-compliance or license expiration
  • Fraudulent activity or misrepresentation
  • Customer safety concerns
  • Repeated quality issues or complaints
• Upon termination, the Store must settle all pending dues and cease using the Platform and its branding.

12. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

13. Miscellaneous

• This Agreement constitutes the entire understanding between the parties.
• Pulss reserves the right to amend the terms with 15 days prior notice to the Store.
• Failure to enforce any provision shall not constitute a waiver of that provision.
• If any clause is found invalid, the remaining clauses remain in full force.